How to Prevent Avoid Bad App Reviews​

Bad reviews hurt your app more than good reviews benefit your app. 1 bad app review can make a negative impression on some of the users about your app.

How to Prevent Avoid Bad App Reviews?

We all know that prevention is better than cure. So it would help if you put efforts to make your app better and listen to the user reviews before getting any negative reviews. Here are some tips and tricks below to prevent bad app reviews.

Bad App Reviews

Fill the expectations of the users

You have to fill the expectations of your users. And have to describe your service, keeping the limitations on the mind. For example, A food delivery app used to get a lot of negative reviews due to delayed delivery because of bad weather conditions. Then they enabled a rain mood in their app while raining the app reminds users that the delivery will be delayed, and this simple trick reduced the number of their negative reviews significantly.

Increase app testers

Before launching the full version of your app, you can launch a beta version of your apps and see how your app performs in the real world and which allows you to fix bugs and improve the user experience of your app.

Reply to a negative review

You must have to respond to negative reviews as quickly as possible because there is no point in reacting to a negative review after the user has uninstalled your app. For replying instantly, you don’t need to check your app every second you can set notification using the developer console. You have to react to these negative reviews instantly because these instant responses create a positive impression of your app to the user.

Update reply of a bad review when an update or bug fix is released

Let the user know that the point they were complaining about has now been solved and encourage them to stick with your app. It not only makes the user satisfied that actions have been taken regarding their reviews but also let other users know that you care about user opinion.

Make it easy for users to reach you

Let the user know that the point they were complaining about has now been solved and encourage them to stick with your app. It not only makes the user satisfied that actions have been taken regarding their reviews but also let other users know that you care about user opinion.

Bad App Review

Users don’t need to go to the app store if they can reach you easily through the app. There are different ways to make users reach you easily.

Talk to users directly

This is for play store mainly because play store provides a lot of information about the user. If you get any bad reviews from a user directly, contact them through their email, and solve their problem.

So, if you follow these strategies, you can avoid most of the negative reviews and retain your position in the market and keep your reputation up to the mark.